According to practical experience, from the aspect of the specific actions involving the IT department, the author summarizes 8 specific actions, clarifies the corresponding work ideas, so that everyone has a mind, and the specific methods are well-founded.
1. Train employees at all levels and standardize operations anytime, anywhere
After the ERP implementation is completed, the training work comes to an end. However, with the change of ERP personnel and changes in enterprise business, ERP users have encountered such problems.
Some ERP users rely on their initial understanding of the system, and encounter random problems, seemingly dealt with the actual problems of the work in a timely manner, but due to non-standard, finally led to the emergence of various problems. For example, during the operation of the warehouse, some parameters are selected inadvertently, resulting in errors in the financial data.
Therefore, full-time ERP personnel must go to the site from time to time, train employees anytime, anywhere, and constantly improve the operation user operation manual to allow ERP users to operate in accordance with standard processes. This will keep ERP users familiar with the system at a certain level. In case of exceptions, they will report in time to avoid unauthorized handling of conflicts.
2. Improve the incentive mechanism, fully mobilize the company's non-IT resources, and pay attention to the improvement of ERP
Some problems can be solved for a relatively long time, which is one of the most favorable conditions for continuous improvement. At this time, it is necessary to encourage ERP users to study the ERP system itself. We can change some parameter settings in the test environment, or use some functions that have not been used before, to calmly solve practical problems in the business.
Secondly, with more participation of ERP users, there will be more opportunities to solve problems.
In particular, ERP users are very familiar with the business itself. If they add in-depth knowledge of their related ERP system, the proposed solution will be more effective and make up for the shortage of ERP full-time staff.
The next step is timely rewards. If there are conditions, you can set some small bonuses or gifts. If there are no conditions, verbal praise, written praise, email recognition, and publicity column are also effective.
Pay attention to giving ERP users a sense of accomplishment at all times, creating a good atmosphere.
3. Do a good job of small loops to establish IT prestige
There is always more than three solutions to a problem. Let ’s first see if there is a chance in ERP. If it is not possible, we can also rely on manual processing. The key is to find a suitable method.
Secondly, a big problem can be decomposed into several small problems. Those that can be put into the ERP system should be put into the ERP system as much as possible to ensure that the data is effectively recorded. Future statistical analysis will rely on it.
Finally, after the problem is small, there will be more means to solve it. Even if the system cannot handle it, it will be replaced by manual processing, which will not cause a lot of work.
After the problem is dealt with in a timely manner, we will promptly notify the relevant personnel to close the problem.
After the problem handling loop is completed, everyone's confidence in the ERP system will be strengthened. The prestige of IT professionals is also easy to establish among employees.
4. Research business and pay attention to the scene
In actual work, we found that the process involved in a business problem not only spans positions, departments, and even has the opportunity to span different companies. Therefore, IT professionals must carefully study the business and examine it from the perspective of IT. Is there an opportunity to use the ERP system to improve existing processes.
With a plan, it does not mean that there is a result.
In response to practical problems, on the basis of cooperating with relevant departments, IT professionals must not only analyze and check the rationality of system data from the perspective of system logic, but also need to visit the site to check the accuracy and timeliness of basic data records when necessary , The accuracy and timeliness of ERP data entry. Questions should be pointed out. If necessary, establish relevant standards and conduct assessments. Ensure the execution of frontline employees.
Applying the popular management language now is: contact, observe, listen, ask questions, penetrate, influence.
5. Adapt to the timing, introduce related new technologies, and expand the influence of the ERP system
We dare to admit that the deficiencies of the ERP system. In certain actions, we can not only rely on manual operations to solve them, we can also introduce mature new technologies to make up for the deficiencies of the ERP system when conditions permit.
For example, the author's company introduced the BMP system, which enhances the transparency of process review and makes process review faster.
In this way, not only the prestige of IT established within the company effectively, in the future, there will also be opportunities to make relevant interfaces between BMP and ERP systems to further expand the influence of ERP systems.
6. Find a benchmarking enterprise
Yishan is even higher than Yishan. Even in this industry, its own enterprise ERP system is used better, but compared with enterprises in other industries, you can still see the gap.
Secondly, through the IT industry's regular and unscheduled annual information conferences, new product promotion conferences, etc., you can also learn about the actual situation of ERP applications in other companies, learn about its good places, and find opportunities to improve your own ERP system.
There are also many good new ERP knowledge to share in various forums and blogs on the Internet.
By tapping various benchmarking companies, we can find the focus of continuous improvement of ERP.
7. Grasp the handling of key resources
The problems of enterprises are unlimited, but resources are limited.
Before making various ERP improvement proposals, we must be cautious and not necessarily choose the most important ones. You can choose the simpler and quicker proposals first.
With a successful case, not only improve morale, but more importantly cultivate a problem-solving team to prepare for human resources to solve major problems in the future.
Finally, at a critical time, we must choose influential proposals to exert our strength, and through real success stories, we can achieve a point-and-face effect to create a situation.
Especially for the improvement of major proposals in the future, the high cost application required is also easy to obtain high-level support because of successful cases.
8. Do a good job of enterprise transformation
The construction of ERP itself is a change, and it is also true in the stage of continuous improvement.
For various reasons, it is almost impossible for full-time IT staff to make changes directly in the enterprise.
However, in actual operation, our full-time IT staff can follow the trend. For example, in the enterprise, the author often analyzes the management ideas of the leaders, and those who meet the optimization direction can cooperate vigorously. When the leader changes the organizational structure, do a good job in ERP authorization processing, straighten out related ERP management processes, and improve the corresponding reporting system .
We must pay attention to the continuous improvement of ERP, and the transformation of enterprises is better than late.
The continuous improvement of enterprise ERP is not easy. In addition to perseverance, we must wait patiently for opportunities. I hope the above 8 actions can help everyone.
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