According to reports, last month, the China Consumers Association summarized the statistics of the consumer associations at all levels across the country. From the complaints of various goods and services, the number of complaints about furniture in 2010 still followed the madness of 2009. Enter the top ten, where quality and after-sales service occupy the main position of the complaint.
3?15 Consumer Rights Day is coming, various consumer issues are frequent, and consumer complaints accepted by Consumers Association have increased significantly over the past few years. Today, with the increasing awareness of consumer rights protection, the quality problems of home products and after-sales service problems have increased unabated, which can not help but be thought-provoking. As the largest household products, furniture accounts for at least 20% of household consumption, but the furniture market is chaotic. In the decoration season, it is necessary to summarize the main problems of furniture complaints to the majority of netizens, and summarize the rights protection tips for your reference.
As the saying goes, no coffin can be seen without tears. If you have not tried to buy the furniture, it will fade in a few days, or if the sofa is sunken for two days, consumers will never be cautious about the quality of the furniture. In order to make it easier for everyone to understand the quality problems that may arise, the reporter explained it with the adapted buzzwords, which is more vivid and easier to remember.
When will the furniture "formaldehyde door" be closed?
Solid wood furniture is in the face of quality
Complaint Keywords: False
Popular phenomenon: the sale of solid wood, bought back the veneer. (It’s milk that is eaten, and the grass is squeezed out...)
Not long ago, Lanzhou Consumers Association announced that in 2010, 33 complaints about furniture products, 54.9% of the complaints about the nature of quality problems, in such a high proportion, solid wood furniture complaints are a top priority. At the end of 2010, the Consumer Protection Committee in various parts of the country conducted a spot check on the solid wood furniture market, and the results were surprising. In the investigation of the solid wood furniture market in Hangzhou by the Zhejiang Consumer Protection Committee, 13 pieces of “solid wood furniture†were sampled and tested.
This kind of data makes the Cantonese people who love the solid wood furniture suck a cold air, can't imagine how many counterfeit products are currently in the solid wood furniture market. According to Li Jia, director of the Consumer Investigation and Supervision Department of Zhejiang Consumer Protection Committee, there are some big brands in terms of sampling brands. That is to say, in other cities across the country, this phenomenon still exists.
Before buying solid wood furniture, consumers should have a comprehensive and accurate understanding of the concept of solid wood furniture. At present, there are only three kinds of solid wood furniture, all solid wood, solid wood and solid wood veneer. According to the new national standard of "General Technical Conditions for Wooden Furniture", all solid wood furniture means that all wood parts (except mirror pallets and beading) are made of solid wood sawn timber or solid wood panels; solid wood furniture, that is, the substrate is made of solid wood sawn timber or Solid wood sheet, furniture with no surface treatment; solid wood veneer furniture, that is, the substrate is made of solid wood sawn timber or solid wood sheet, and the surface is covered with solid wood veneer or thin wood (wooden) furniture.
Since the national standard has detailed regulations on solid wood furniture, why is there a bad phenomenon that the original form of "wood-based panel" appears after the solid wood furniture is damaged? Some people in the industry introduced it mainly because the wooden furniture market has formed a hidden rule. The logo is unclear, the material is determined by the promoters; the merchant does not even write the material on the document; does not provide the product manual, does not provide invoices; promises not to redeem the return. It can be seen that such unspoken rules allow unscrupulous merchants to do so that fake voids can be drilled.
Complaint case:
“I asked the promoters repeatedly. She promised that she would definitely be pure solid wood furniture, but when she arrived at home, she found that the seller claimed that a large part of the pure solid wood home was made of wood-based veneer. This kind of furniture is pure. At the beginning of 2011, Mr. Li directly complained to the Guangzhou Daily. He ordered a set of solid wood furniture with a total price of 22,000 yuan, including sofas, coffee tables, tables and chairs, TV cabinets, during the New Year’s Day promotion. Wine cabinets, etc., the merchants claim that "furniture materials are pure solid wood." However, when he installed the furniture, he discovered that the solid wood furniture he purchased was not pure solid wood, and many places were MDF.
Rights protection advice:
Relevant functional departments should increase the dynamic supervision of furniture production and sales enterprises, and investigate and deal with violations of relevant standards and quality fraud. Consumers should purchase furniture products with well-known brands and long-term service guarantees. At the same time, they can provide relevant information such as “Furniture Instructions for Use†and test reports during the validity period; purchase furniture should sign contracts carefully, and save invoices and three-pack cards. , service card, warranty certificate and other related documents, in order to protect rights in the future.
Furniture "three guarantees" to be improved to refuse the goods not to the board
Complaint Keywords: shoddy
Popular phenomenon: three bags of furniture, you are a cottage. (Rogue, you are all cottages.)
On the eve of 3?15, SouFun Home Network made a large-scale network survey on current household consumption. In the face of "Furniture does not belong to the 'Three Guarantees', do you know?" More than half of the netizens said they only participated in the investigation. In other words, most consumers take it for granted that furniture retailers should implement repair, replacement, and return of furniture products. But the fact is that the state does not have a clear "three guarantees" for furniture products, but the "three guarantees" of furniture have industry rules, and the "three guarantees" of furniture everywhere are also different.
Furniture does not belong to the "three guarantees", you know?
In response to the investigation of the problems encountered in the purchase of furniture, the results of multiple choices were unexpected. All the investigators had had the "goods are not right" experience, and then the cottage version of the furniture "three guarantees" system, consumers There is really hardship to say. Ms. Ou, who is undergoing renovation, said in an interview with SouFun Home Network that the most worrying about the online furniture products is the quality problem. The goods are not particularly serious, and this shoddy phenomenon makes them annoying. The purchase of furniture products in physical stores, there are also such concerns, so she finally decided to directly ask the sample products of the store, a solution to worry.
“Which of the following questions have you encountered in purchasing furniture?â€
Complaint case:
Shortly after graduating from the university, Mr. Chen laid out the renting room more comfortable. He did not fear the long distance, and went from Baiyun District to Shunde Lecong to buy cheap furniture. In the end, Mr. Chen sold a small brand of sofas and coffee tables, and asked the small trucks to return to Guangzhou. Due to the tight time, Mr. Chen did not seriously check the quality of the products. After returning home, he found that there were cracks in many places on the sofa. He had doubts about the salesperson’s introduction that “this set of samples was only put on the plate†and asked the store to give Reasonable explanation and return or exchange of goods, but the store refused to send people to handle and return the goods on the grounds of insufficient staff.
Rights protection advice:
The merchants in the case have no reason to return the goods, because according to the "three guarantees" of the industry, the same defects can not be reached after the repair and replacement of the same defect within the time limit of the repair, and cannot be exchanged within the agreed time limit. If it is not qualified, it will be refunded. Therefore, consumers should carefully check the details before buying the product, point out the problem on the spot, and avoid the merchant's refusal. Secondly, try to buy products with quality assurance and good brand reputation, and must ask the merchant for the formaldehyde content test book. Once again, once problems arise, they should return to the storefront in time to deal with them, and they can make complaints to the Consumers Association or the industry and commerce department, and take the road of safeguarding rights. Finally, you must keep the instruction manual or invoice after purchase to use in the event of a dispute.
"Formaldehyde door" does not stop consumers, how can peace of mind?
Complaint key words: formaldehyde exceeds the standard
Popular phenomenon: good environmental protection is really good. (Hello everyone is really good.)
The festive atmosphere of the Spring Festival has not faded, and the furniture industry has experienced a quality scandal. SouFun Furniture Network made a follow-up report on this. On February 11, 2011, Hunan Provincial Administration of Industry and Commerce of Hunan Province announced the recent survey results of sampling furniture from 30 distribution units in Changsha, Xiangxi Autonomous Prefecture, Shaoyang and Huaihua. The qualification rate of 30 groups of products was 37%. The main problem with qualified products is that the amount of formaldehyde released exceeds the standard. Among them, some famous furniture brands are on the list, causing industry shocks.
Looking back at the recent years of furniture sampling, it will be found that every year, large or small quality scandals are exposed, and the reason is almost around the shift of formaldehyde. Why is the formaldehyde content annual inspection, but the problem of exceeding the standard is now? When consumers listen to the "formaldehyde door", they shake their heads so that their friends can not help but sigh, can they find healthy and environmentally friendly furniture? In this regard, in addition to the enterprise should pay enough attention, the government should also play a role in guiding the public to enhance health and environmental awareness.
Really, only health is the consensus that everyone pursues. Good environmental protection is really good, and good quality is really good.
Complaint case:
The media exposed, Mr. Yu purchased a solid wood furniture worth 10,380 yuan in a furniture store, and when he was ready to move to the new home, he did not expect to open the door of the new home, and the smell was very embarrassing. Mr. Yu wondered, before buying furniture, there was basically no smell at home. “Is it a problem with the family?†Mr. Yu found the business, but the merchant did not recognize the quality problem. After many unsuccessful negotiations, Mr. Yu called the Consumers Association to make a complaint and asked for the return of furniture and compensation for mental compensation. After the acceptance of the Consumers Association, the investigation was true, and the formaldehyde purchased by the product purchased by Mr. was tested after obtaining the consent of both parties. As a result, the test report proved that the formaldehyde content of the product exceeded the standard.
Rights protection advice:
When purchasing furniture, consumers must first carefully understand the reputation of the furniture manufacturer, furniture name, material, specifications, model, but also clearly define the warranty period and warranty coverage. Second, we must also understand the three-package regulations and industry regulations on products and acceptable non-quality issues. Finally, once the quality of the purchased furniture products has occurred, the consumer can carry out reasonable and effective rights protection with the dealer according to the relevant regulations that he knows in advance.
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