When consumers buy food, they usually check the date of manufacture and shelf life on the package. However, many consumers do not know that the gel pen also has a shelf life, and often only rely on the "sell phase" option when purchasing. Immediately after the start of the school season, students also went to the peak period of stationery such as gel pens. On August 22nd, Mr. Zhang hoped to use his personal experience to remind other consumers to buy small stationery such as gel pens. During the warranty period, once you have purchased expired stationery, you can request a return and protect your rights.
Buy expired gel pens, business people help customers return
Mr. Zhang said that a few days ago, he bought a free-spirited gel pen at a supermarket in Jiefang Road, the provincial capital. After two or three days, he discovered that the pen had exceeded the shelf life of three months. He feels that it is irresponsible for supermarkets to sell such expired gel pens.
Therefore, Mr. Zhang made a complaint to the 12315 Consumer Appeal Reporting Center of Taiyuan Municipal Administration for Industry and Commerce. After the intervention of business and industry personnel, things were quickly resolved. The person in charge of the supermarket admitted that the gel pen had indeed expired, and apologized to Mr. Zhang, and also returned the goods to Mr. Zhang. Mr. Zhang said: "Before, I was informed of a case of consumer rights protection. I bought a three-neutral pen and got 500 yuan in compensation. Therefore, I thought of defending myself."
For the complaints about the expiration of the gel pen, the staff of the 12315 Consumer Appeal Reporting Center of the Taiyuan Municipal Administration for Industry and Commerce all sighed. A staff member said: "Stationery and other supplies are not like food. Not many people are concerned about the shelf life. Therefore, we have never received such a complaint before. For us, this is the first time."
The gel pen has a shelf life, many customers are not clear
Subsequently, the reporter randomly visited several supermarkets in the provincial capital. Most of the gel pens sold in the United States, such as the US Supermarket, Yonghui Supermarket, and Carrefour Supermarket, are marked with the production date and shelf life on the back of the outer packaging. The brand is relatively familiar with the true color, morning light, deli and other brand gel pens. The shelf life on the back of the outer packaging is 2 years, which is much higher than the one-year shelf life specified in the performance standard of the gel pen. However, the neutral pen sold in bulk and the refill used for replacement are not marked with a shelf life.
In the US supermarket, the reporter asked a consumer who was buying a gel pen: “Is there a shelf life for the gel pen?†He was surprised: “I have never heard of it, I can write a word.†He said that he I have been doing procurement work, but I have never paid attention to the shelf life of small stationery such as gel pens.
The reporter also randomly asked a lot of consumers, everyone agreed that "can write on the line", generally do not pay attention to the shelf life of the gel pen. Only a few interviewees said that they had encountered a pen that could not be written by a gel pen. The ink was segmented in the tube. "This may be an expired refill."
However, Mr. Liu, a stationery store owner, said that he knew that the gel pen and ballpoint pen had a shelf life. Generally speaking, it is well preserved and exceeds the shelf life, which does not affect writing. If the super-shelf life is too long, the oil may be dry and the nib may be blocked. Industrial supplies are not like food, and not many people pay attention to shelf life.
For expired gel pens, customers need to defend their rights.
At present, the production standard implemented by China's gel pen manufacturer is “QB/T2625-2011 Neutral Ink Ballpoint Pen and Refillâ€. The standard stipulates that the gel pen and refill sales package should have the product name and trademark, the name of the manufacturer, the address, the product model, the implementation standard number, the date of manufacture (year, month), shelf life, count and other signs. Among them, the shelf life of the gel pen and refill is 1 year from the date of production. Single pens and refills can be omitted.
Fan Peilong, director of the Consumer Protection Department of the Taiyuan Municipal Administration for Industry and Commerce, said that according to Article 27 of the "Product Quality Law" of China, the label on the product or its packaging must be true and meet the following requirements: products that are used within a limited time should be in a prominent position. Clearly mark the date of manufacture and the safe use period (also known as the shelf life in real life) or the expiration date.
Fan Peilong reminded that if consumers buy a gel pen that has expired and the label is unqualified but does not affect normal use, it can promptly negotiate with the merchant for exchange and return. If a consumer buys a gel pen that cannot be used due to failure or deterioration, according to the relevant provisions of the “Penalty Measures for Infringement of Consumer Rights and Interestsâ€, the behavior of the merchant has constituted fraud. Consumers may, according to the provisions of Article 55 of the new Consumer Law, require merchants to make compensation for three times the purchase price of the goods. If the compensation amount is less than 500 yuan, it shall be calculated at five hundred yuan.
In addition to the gel pen, what other articles have a shelf life?
In addition to the gel pen, what other articles have a shelf life? The reporter checked some relevant standards for this purpose.
According to the national standard of "GB/T 26698-2011 Examination Pencil and Painting Special Pen", the special card for printing should have the production date and shelf life. The warranty period for the special card is 2 years from the date of production. 2B pencil shelf life is also 2 years.
However, not all pencils are marked with a shelf life. The national standard GB/T 26704-2011 pencil does not require the shelf life of HB pencils and colored pencils.
For the shelf life of ballpoint pens and refills, the standard of GB/T26714-2011 ink ballpoint pens and refills is “2 years from the date of manufactureâ€. The "QB/T 2778-2006 Highlighter" standard stipulates that the shelf life of the highlighter is one year from the date of manufacture. The QB/T 1745.1-2011 fountain pen ink standard stipulates that the ink shelf life is two years from the date of manufacture.
In addition, the shelf life of cultural and educational glue sticks is generally 18 months. The shelf life of cultural and educational glue is generally 2 years. The shelf life of a watercolor pen is generally 2 years. The shelf life of toy color mud is generally 3 years. The shelf life of the oil pastels is marked as 5 years for most brands, and only some brands are marked for 3 years.
Car Care & Cleaning,Car Care Products,Car Cleaning Products,Car Wash Products
Ningbo Yinzhou Hengxi Winbate Household Product Manufacturer , https://www.winbate.com