Custom furniture often requires a full payment before production begins, and customers may have to wait for a month or two before the product arrives. But is this practice considered an "unfair term" or "overlord clause"? According to industry experts, due to the nature of custom-made furniture, such waiting periods are generally seen as reasonable and not classified as unfair terms. However, if a merchant imposes a strict policy that prohibits returns for any reason, such as "not liking the design" or "the product doesn’t match expectations," this could be considered an overlord clause.
"If there's a serious quality issue with the custom furniture, the merchant is legally required to accept returns. However, once returned, it can be very difficult to resell the item. Custom furniture is made based on specific customer requirements, so returning it would cause significant losses for the seller. As a result, the law typically does not support a 7-day no-questions-asked return policy for custom items," explained a consumer affairs representative.
Because consumers who pay the full amount upfront are often in a weaker position, the local industry and commerce bureau advises buyers to consider retaining a portion of the final payment. It’s also recommended to choose well-known brands or reputable furniture stores when purchasing custom pieces. Additionally, when signing a contract, all details—such as materials, color, size, and specifications—should be clearly written down. Design drawings should also be kept as backups to ensure clarity and prevent disputes later on.
For more information about China’s furniture industry, visit the official website of Xianghe Furniture City.
Commercial Dining Chairs,Home Dining Chairs,Metal-Legged Dining Chairs,Wooden Leg Dining Chair
Foshan Shunde Oubao Luo Intelligent Catering Equipment Co., Ltd. , https://www.aobl-ch.com