Custom furniture often requires a full payment upfront, and customers may have to wait several weeks before the product arrives. But is this practice considered an "unfair clause" or "overlord clause"? According to industry experts, because of the nature of custom-made products, such waiting periods are generally seen as reasonable and not classified as unfair terms. However, if a merchant strictly enforces a policy that no custom furniture can be returned under any circumstances, that could be considered an overlord clause.
"If there's a serious quality issue with the furniture, the merchant is legally required to accept returns. However, once custom furniture is returned, it’s often difficult to resell due to its tailored nature. Each piece is made specifically to the customer’s preferences, so returning it would cause significant losses for the seller. Therefore, the law does not support a 7-day return policy for custom items based on reasons like 'not liking the design' or 'the actual product doesn’t match expectations.'"
Because consumers who pay in full are often at a disadvantage, the local commerce bureau advises buyers to consider retaining a portion of the final payment. It also recommends choosing well-known brands or reputable furniture stores when purchasing custom pieces. Additionally, when signing a contract, it's crucial to clearly document the materials, color, size, and specifications of the product. Design drawings should also be kept as backup to avoid disputes later on.
For more information about China's furniture industry, visit the official website of Xianghe Furniture City.
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Foshan Shunde Oubao Luo Intelligent Catering Equipment Co., Ltd. , https://www.aobl-ch.com