Furniture and building materials samples are cheap and no three packs make people happy

Household products are generally more expensive, and many consumers like to buy them. They are cheap and not too heavy. Some people buy samples specifically for environmental protection. Is the sample really environmentally friendly? Is its after-sales service the same as the new one? Recently, the reporter conducted a survey visit.

Sample "environmental protection" is not scientific

Ms. Li, who is preparing to buy a home for a new home, believes that new furniture often has a taste that is not conducive to family health. The sample furniture is placed for a long time, and the harmful substances such as formaldehyde and benzene are released more thoroughly. To this end, these days, when she went to the major home stores in the city, she looked at the sample furniture. Ms. Li was pleasantly surprised to find that the sample price was not only much cheaper than the new one, but also not as shabby as expected. Many samples of the furniture were almost intact, and the cleaning was not much different from the new one.

Is sample furniture really more environmentally friendly than new products? Is it worthwhile to buy samples for environmental protection? Song Guangsheng, director of the China Interior Decoration Association and the Indoor Environmental Monitoring Committee, said that whether furniture is environmentally friendly depends mainly on the materials and processes it produces, and it has little to do with whether it is a sample. For example, wooden furniture is divided into solid wood furniture and wood-panel furniture. Among them, solid wood furniture is the most environmentally friendly, and panel furniture and board-wood furniture may have certain harmful substances released, but as long as they meet the national standards, they will not The human body causes harm and does not pollute the environment.

Song Guangsheng said that the release period of organic volatiles such as formaldehyde is 3 to 15 years. Because the sample furniture is placed for a long time, it may have a slightly lower toxic content than the new material made by the same material and process. However, if the material itself does contain formaldehyde, it will not be exhausted in a short period of time. Consumers should still choose branded products produced by regular manufacturers and have relevant inspection reports to achieve real environmental protection. “The sample has a little less harmful substance, but it has been left for too long. First, the appearance is getting old. Second, it is stained with dirt. Third, there will be defects. Unless the price is lower, consumers are not recommended to buy it.”

Cheap and no after sale

"This shower price is more than 100 yuan. If you are too expensive, I can give you a cheap, 50 yuan, but can not invoice, and do not enjoy the normal warranty and return service." In a hardware supermarket in the city, sales staff to reporters Several sample showers are recommended.

The reporter saw that the showers were well-packaged and finished the same as the new ones. Some of them were actually new ones. Because they were tagged with “samples”, they did not invoice, and the price was at least half lower. "We are more manufacturers, so it can be sold cheaply; but you can only pay here (in the place where the goods are placed), you can't go to the checkout counter, so there is no invoice." The salesperson said that if there is a quality problem If it is within two days after the sale, it can be renewed; if it exceeds this time period, even within the "three guarantees" period prescribed by the state, it cannot be returned and guaranteed. Customers can choose whether it is cheap or requires after-sales protection.

“And, only small, low-priced products like showers can be sold at a discounted price.” Another salesperson added that products that are small and expensive are often magnetic and cannot be taken out. After the customer purchases the "sample", it must be packed in a bag and taken out quietly, so that it cannot be found by the cashier.

In a furniture store in Haidian District, the salesperson also clearly informed that the sample does not enjoy the three-pack service, no warranty, and can only be repaired. "The handle like the wardrobe door is broken, the sample you have to pay for the workers to repair - the price has been so cheap, and want a warranty, how is it possible?" And the same wardrobe new products at full price, you can enjoy normal Returns and warranty service.

Samples should also enjoy "three bags"

Should I buy a sample and should I enjoy the "Three Guarantees" service? Lang Danke, director of the complaints department of Beijing Consumers Association, said that the Law of the People's Republic of China on the Protection of Consumer Rights stipulates: "The operator shall guarantee the quality of the goods or services provided by the company in the case of normal use of goods or services. Performance, use and expiration date; except that the consumer knows its existence before purchasing the goods or accepting the service. The operator may not make unfair to the consumer by format contract, notice, statement, store notice, etc. Reasonable provisions, or mitigating or exempting civil liability for damage to the legitimate rights and interests of consumers. Format contracts, notices, declarations, store notices, etc. containing the contents listed in the preceding paragraph shall be invalid."

"There is no legal sample, new product, only goods, samples are also commodities, you should also enjoy the three-pack service, but consumers have known that before the purchase, the operator should be clear in advance of the goods." Lang Danke explained Said, for example, a table, there is a table leg cracked, the other three are intact, if the seller clearly informs the consumer before the transaction, the consumer still agrees to buy, then after the purchase, the merchant does not have to have a table leg Three bags, but the other three legs still have to bear the "three guarantees" service.

"It's also a table. If the merchant tells the consumer in advance that the table is blistered and the consumer still agrees to buy it, the whole table does not have to bear the 'three packs'. Because the water is soaked, the table may look good and the inside is long. It started to crack."

For the words “sample does not enjoy the three-pack service” printed by the merchant in the sales contract, Lang Danke pointed out that this is a format contract and overlord clause, which damages the legitimate rights and interests of consumers even if the consumer is forced to sign the word. It also has no legal effect.

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